Privacy Policy

Introduction

Welcome to https://ai-home-energy-efficiency-audit-tools.livebursts.com (hereafter referred to as “AI Home Energy Efficiency Audit Tools,” “we,” or “our”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines our practices regarding the collection, handling, and disclosure of information from users who interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our digital platform, including but not limited to:

Our official website at https://ai-home-energy-efficiency-audit-tools.livebursts.com.
All associated mobile and desktop applications.
Online services and tools provided through our platform.
Products and services accessed or downloaded from our site.

Please note that this policy does not extend to third-party platforms, services, or websites linked from ours. These external entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy governs your interactions with us in the following scenarios:

Utilizing our applications and services as an authorized user.
Visiting our websites that link to this Privacy Statement.
Receiving communications from us, including newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect various categories of personal data to enhance your experience with our services and comply with legal requirements:

Account Information: Details related to your user account creation and management, such as usernames, passwords, and profile settings.
Payment Information: Data required for processing transactions, including credit/debit card numbers, billing addresses, and payment history.
Financial Information: This may include bank account details, investment portfolios (if relevant), or financial records associated with our services.
Purchase Information: Details about products or services purchased through our platform, such as order history and transaction logs.
Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device IDs, and location data.
Location Data: Information about your physical location when using our geolocational services.
Feedback: Your responses to surveys, reviews, or feedback forms that you voluntarily submit to us.
Social Media Information: If you choose to connect our services with your social media accounts, we may collect data from these platforms (e.g., user name, public profile information).
Product Information: Details about the products you view, search for, or purchase on our site.

We gather this data through direct user input, interactions with our systems, and automated technologies, including cookies. Additionally, third-party service providers may share personal data with us, adhering to their respective privacy policies.

Cookies

We employ cookies and similar tracking technologies to enhance your experience on our platform:

Strictly Necessary Cookies: These are essential for navigation and ensure the basic functionalities of our website.
Preference Cookies: Used to remember user preferences, such as language settings or display choices.
Analytics Cookies: Allow us to analyze user behavior, track interactions, and improve our services.

Users can manage their cookie preferences through our Cookie Manager, giving them control over non-essential cookies.

Retention and Deletion

We retain personal data for varying periods, depending on the purpose for collection:

Legal Requirements: We may need to keep certain data for an extended period to comply with laws, regulations, or legal processes.
Business Needs: Personal data is retained for as long as it is necessary for providing our services, resolving disputes, and enhancing user experience.
Data Anonymization: Once the retention period expires or when data is no longer required, we anonymize or delete the information securely.

Security Measures

We prioritize the security of your personal data:

Implementing industry-standard encryption protocols for secure data transmission and storage.
Employing robust access controls to ensure that only authorized personnel can access sensitive data.
Regularly reviewing and updating our security measures to adapt to emerging threats.
Training our employees on privacy and data protection best practices.

Your Rights (Geographical Location Depending)

Depending on your location, you have specific rights regarding your personal data:

Access: The right to request access to the personal data we hold about you.
Rectification: The right to correct or update incomplete or inaccurate personal data.
Erasure (Right to be Forgotten): The right to request the deletion of your personal data in certain circumstances.
Restriction: The right to limit the use or processing of your personal data.
Portability: The right to receive your personal data in a structured, commonly used format.
Objection: The right to object to the processing of your personal data for specific purposes.
Non-Discrimination: The right to be free from discrimination when exercising any of your data rights.
Filing Appeals/Complaints: You can file a complaint with relevant supervisory authorities if you believe your privacy rights have been infringed upon.
Withdrawing Consent: You have the right to withdraw consent for processing activities that rely on your agreement at any time.

To exercise these rights or for data-related queries, please contact our dedicated privacy team via email at contact@ai-home-energy-efficiency-audit-tools.livebursts.com or by postal mail at:

[Provide Address]

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any modifications will be posted on our website, and we encourage users to review these changes regularly.

Contact Information

For any inquiries, unsubscribe requests, or if you have questions about this policy, please reach out to us:

Email: contact@ai-home-energy-efficiency-audit-tools.livebursts.com
Postal Mail: [Provide Address]